Support Services
Responsive system support is crucial to an organization’s confidence in any technology product. IBS Support Services are focused on optimizing system performance and availability to ensure a reliable compliance management framework.
The IBS Support team is composed of experienced technical professionals who share our corporate commitment to customer satisfaction. Support professionals strive to provide rapid response and issue resolution, with a goal to resolve issues within 24 hours.
Standard Support
IBS Standard Support includes all of the following:
- Telephone and E-mail support (Monday through Friday, 8:30 a.m. to 6:00 p.m. EST)
- Round-the-clock access to the IBS Technical Services website, with technical news, issue submissions, fix notes, downloads, and discussion forums
- Product updates
For information on TechLink Support, our optional application maintenance outsourcing service, click here.