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Quality Management Software

Today’s quality managers face a myriad of challenges, from quality data management to monitoring quality of goods to organizing documentation to managing compliance with multiple regulations. Now, they also need to focus on a growing concern to today's manufacturer: product liability. Thousands of costly product liability cases are brought each year. Quality managers, for their part, are missing a major field of opportunity by failing to spearhead product liability prevention activities and associated risk mitigation efforts (see video at right).  Quality departments who fail to take advantage of a harmonized quality management system to address these requirements will struggle to: prevent gaps in compliance, uncover ineffective controls, avoid duplicated efforts and stop disorganized documentation. This lack of comprehensive management ultimately hurts product quality, risks recalls and product liability litigation, and hinders product competitiveness in the market.


Pay Off Period of a QM System

Pay Off Period of a QM System

With IBS Quality Management Software, you can:


  • Maintain and distribute all your documentation
  • Execute corrective and preventative actions
  • Improve customer management and supplier quality
  • Perform internal and supplier assessments
  • Assess, prioritize and mitigate risks
  • Improve employee training and qualification
  • Achieve compliance with ISO and FDA regulations



Before IBS Quality Management Software: When companies used a combination of paper-based and electronic methods for documenting their quality processes and product information, it resulted in lost data, duplicated efforts, and disrupted workflows. They spent valuable man-hours searching for documentation in order to follow processes. It was challenging to retrieve documentation when attempting to resolve product and process issues. External and internal auditors waded through piles of paperwork in order to determine whether they were compliant.


After IBS Quality Management Software: All documentation is stored in secure, password-protected files in the IBS quality management systems. With easy search and retrieval, a few clicks of the process  management software are all it takes for users to access the documents they want. Auditors appreciate electronic, accessible documentation.



Before IBS Quality Management Software: In the weeks before external audits, quality managers scrambled to ensure their practices and documentation were compliant with standards. They spent countless man-hours updating and retrieving documents that proved they were following their procedures.


After IBS Quality Management Software: The process management software system has capabilities that encourage regular assessments, so that users analyze their processes and launch corrective and preventative actions. This ensures year-round compliance.



Before IBS Quality Management Software: Companies had procedures for recording and troubleshooting customer complaints, but failed to document trends and discover underlying issues. The situation was further complicated by the fact that various company locations had disparate complaint-handling processes, and made no effort to pool their data.


After IBS Quality Management Software: Employees can enter complaints into the quality management systems and tie them to specific data, such as part numbers and suppliers. The system can track and trend data across multiple locations, so that users can spot significant, across-the-board issues. From complaints they can launch corrective actions, preventative actions, supplier corrective actions, or nonconformance reports.



Before IBS Quality Management Software: Ad hoc training processes meant employees did not get the knowledge necessary to perform their job functions. This led to performance problems everywhere from the shop floor to the accounting department, damaging the company’s productivity, quality standards, and reputation.


After IBS Quality Management Software: Managers can define the necessary qualifications for each position, and schedule mandatory training sessions. Employees get the training they need, and can make fully formed decisions on the job.